Referral Source Survey Info
Findings from the Referral Source survey highlight major success in a variety of areas. The report clearly demonstrates that our service partners view EMYS as providing collaborative, evidence-based and responsive programming that helps clients receive the services they are seeking. Overall, 26 referral sources were contacted, and of those 26, 15 successfully completed the survey (1 was incomplete), representing a response rate of 62%. Of those 15, they referred anywhere from 1 to up to 20 clients to EMYS, representing between 55-125 clients.

Overall, the data collected appear to indicate that service providers within the community who refer their clients to programs at EMYS are satisfied with EMYS’ services, as all of them were either “very satisfied” or “somewhat satisfied” with the range of services offered at EMYS. All survey respondents agreed that their clients received the services they were seeking, and received an individualized treatment program that was created in collaboration with them. Majority of survey respondents agreed that these services were premised on evidence based or best practices in treatment, and reflected the multicultural and diverse nature of the community. All service partners who participated in the RSS also agreed that EMYS demonstrated a commitment to service coordination with other agencies.

Majority of service partners referred between one and five of their clients to EMYS in the past 12 months, and heard back from EMYS in response to their referral within 24 or 48 hours. Although 42.86% of service partners indicated that a waitlist did exist for the service they were referring to, the majority (76.92%) indicated that there was ongoing communication and feedback as to the client’s status while waiting for the service.

As presented in the report, the most emphasized reason as to why service partners chose to refer to EMYS were the unique variety of programs tailored to specific needs of clients. Only three barriers to accessing EMYS’ services were reported (each by one respondent), which were multiple calls to arrange assessment and meetings, clients being difficult to engage, and starting age limit being too high. A few partners within the community recommended shorter waitlists in order to improve the quality of EMYS’ services.

Importantly, all of the service partners who participated in the RSS reported that they would refer to EMYS again.

Click here to download full report.