Client Satisfaction Survey
The Consumer Satisfaction Survey (CSS) is an important tool for attaining feedback from a youth and/or parent perspective as to how EMYS fares in various capacities. The CSS survey was conducted from February 2008 to February 2009 with clients whose services ended between January and December 2008. Clients were invited to provide their opinions about EMYS services via telephone or using an online version of the survey, and asked for permission to anonymously share their comments in a report.

The findings of this year’s report offer a very broad perspective as participation rates were extremely high this year due to increased efforts on the part of all staff to attain current contact information for their clients. In fact, the sample size was 214 whereas last year, it was only 68, which represents a major jump. Overall, the findings presented here indicate that EMYS clients and /or parents have a very positive view of the agency overall and our programs.

Click here to download the survey.