Follow us on Facebook Follow us on Twitter
Donate Now

System Collaborations




Centralized Point of Access


The Centralized Point of Access (CPA) model is a foundational step towards meeting the Ministry of Children and Youth Services’ (MCYS) expectation for fully coordinated access with and between service providers and developing and facilitating coordination among community agencies and partners. (PGR1 – Coordinated Access) and responds to the Moving on Mental Health objective: “Parents will know where to go for help, and know how to get services quickly” (see Appendix)

Beyond this Ministry expectation, the CPA designed by and for Toronto, will also enhance the capacity of our sector to achieve our collective goal of creating a system that better meets the needs of those who need our help.

The intent of the CPA is to ensure that children and youth and their families and caregivers who need mental health supports are aware of and connected to the right resource.

The CPA system will:

  • Provide Toronto with mental health services information to clients through a centralized phone response and via an online presence (initial module – website)
  • Facilitate client referrals to appropriate agencies based on criteria such as services provided by the agency, proximity to the client and agency wait times (warm transfer algorithm).
  • Facilitate data information sharing between CPA data store and receiving agencies
  • Measure and record performance of the CPA model
  • Be modular in design, with the ability to adapt and grow as opportunities and capacities are identified

CPA Announcements & Updates

Oct. 20, 2017 | ANNOUNCEMENT: Chris Brown Hired as CPA Manager

Oct. 6, 2017 | UPDATE: Fall CPA Priorities and Planning

Project Planning & Development

Timeline | UPDATED: November 2017

Timeline | October 2017

Timeline | September 2017

CPA Intake Process and Flow | Updated August 2017

CPA Working Group Report | Submitted April 2016


Urban Tele Mental Health


With support from the Ministry of Child and Youth Services and facilitated by the Healthcare Partnership Table, East Metro Youth Services initiated a partnership with The Hospital for Sick Children to open up four new Urban Tele Mental Health Service locations within organizations that are part of our ‘what’s up’ walk-in consortium (Griffin Centre, Etobicoke Children’s Centre, Yorktown Child and Family Centre, and YouthLink.)  EMYS will act as the coordinating agency supporting pathways, access, and referrals to the service. As part of a step care approach, the purpose of the Urban Tele Mental Health Service is to extend the availability of psychiatric consultations in underserved areas of Toronto.

Using live video broadcasting, clients at any of the four locations listed above can be connected to a psychiatrist at SickKids Hospital.  Common concerns that can be addressed under this treatment service can include (but are not limited to):  anxiety, depression, post-traumatic stress disorder, obsessive compulsive disorder, oppositional defiant disorder, eating disorders, personality disorders, and concurrent disorders.

To be eligible, the client needs to be assessed by a primary health care provider or a community mental health worker and a referral needs to be sent to the Urban Tele Mental Health Service Coordinator, located at EMYS. The Coordinator will complete all service readiness reviews then fax the service reviews to SickKids.

Services are offered through one of the four Urban Tele Mental Health Service locations below:

For all inquiries or to learn more about Urban Tele Mental Health Service, please email Karlene Haughton,

Download Flyer

 ‘what’s up’ walk-in®


‘what’s up’ walk-in is a collaboration between six Core Service Providers across Toronto that offer walk-in counselling service for children, youth, young adults, and families. It is community-based, city-wide, free, and open up to six days a week.  Established in 2011, the service is available to the City of Toronto and aims to increase equitable access to evidence-based brief solution-focused mental health services.

The six ‘what’s up’ walk-in locations across the city of Toronto are:

Every ‘what’s up’ wall-in location is part of a continuum of services and applies a stepped care approach through seamless transitions to ongoing counseling, groups, intensive services, youth outreach workers, school-based programs, residential treatment, and psychiatry through Urban Tele-Mental Health in partnership with The Hospital for Sick Children. Each ‘what’s up’ walk-in location hosts partnerships that offer specialized services such as drug and alcohol treatment, counselling staff that specialize in youth justice issues, and pathways to adult services.

Learn More About ‘what’s up’ walk-in here!