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Referral-Based Services


Sometimes you don’t always know where to go for help. Or if you’re a person who works with a child, youth or family (i.e. doctor, school teacher, parole officer, etc) you don’t know where to send your client for help. East Metro Youth Services offers two types of referral-based services to help you get where you need to go.


Mental Health T.O.: Access for Infants, Children, Youth & Families


Mental Health Toronto Logo

MENTAL HEALTH T.O. (MHTO) is a free phone service to help connect infants, children, youth up to 18 years old and their families to mental health and addiction services in their community. Our goal is to help those in need find and get mental health help as efficiently and quickly as possible.  Anyone under the age of 18 experiencing a mental health issue or anyone who wants to support someone under the age of 18 and wants access to mental health services can call.

If you would like to be referred to a community-based mental health centre near you call 1-866-585-MHTO (1-866-585-6486). We do not provide immediate phone counselling. All calls are confidential.

If you are a young person, you might call if you:

  • Feel anxious or worried
  • Feel depressed, sad or angry
  • Are being bullied
  • Don’t feel yourself…
  • Want more information about mental health and addiction services in your community.

If you are a parent/caregiver of an infant or child, you might call if:

  • Your infant/child is crying inconsolably; having tantrums; irregular sleep or eating patterns;
  • You are worried about your infant/child’s development; feeling overwhelmed and frustrated by parenting; or asking, “is this just a phase?”
  • You want more information about mental health and addiction services in your community.

Hours of Operation: 9am – 5pm.

To access service: Just call us! 1-866-585-MHTO (1-866-585-6486)

Learn more here: 


Urban Tele Mental Health Services

In partnership with SickKids, through Urban Tele-Mental Health Services via live video conferencing, children and youth up to age 18, their mental health professional and their families can access psychiatric consultation within a few weeks of being referred. This service requires that the referral be made by a mental health professional who has worked with the client for a period and is knowledgeable of their situation and will be involved following the consultation to follow up on any recommendations.

To access service: You must be a service provider/counsellor/mental health professional to refer a client to service. To submit a referral, download and complete this form.  Once complete, call the Urban Tele-Mental Health Service Coordinator at 416-926-1784.