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Accessing services


‘what’s up‘ walk-in® Clinic

Youth, young adults and their families can access immediate mental health counselling at EMYS’ ‘what’s up’ walk-in® Clinic located at 1200 Markham Road, Suite 200.  ‘what’s up’ is a free, no barrier clinic that is open five days a week.  No appointment or health card is required.   Just drop-in.  ‘what’s up’ can help youth and their families with a range of issues, including depression, anxiety, bullying, family conflict, suicidal thoughts, self-harm, sexual identity matters and behavioural concerns.    EMYS partners with Etobicoke Children’s Centre, Griffin Centre,  Oolagen and Yorktown Family Services to provide citywide ‘what’s up’ walk-in® services.  Respecting and embracing the diverse needs of our community, ‘what’s up’ offers services on specific nights in variety of languages, to LGBTQTT youth and to children aged 0 -12 years.

EMYS’ clinic hours are:

  • Every Monday, Wednesday and Thursday: 2PM – 8PM (last session @7PM)
  • Every Tuesday: 10AM – 5PM (last session @4PM)
  • Every Friday: 10AM – 5PM (last session @4PM)
  • Every Saturday: 10AM – 2PM (last session @1PM)

If this is an emergency, please visit Rouge Valley Health System located at 2867 Ellesmere Road, OR CALL 911.

To receive any of our services, leave a message at 416-438-3697 ext. 403 for one of our intake workers and they will get back to you as soon as possible.

The Intake Worker will ask you questions in order to better understand your situation and needs.  If an EMYS service is right for you, the Intake Worker will complete the intake, or direct you to the right contact person within our agency.  For some services, the intake may include the Brief Child and Family Phone Interview (BCFPI), which is conducted at all children’s mental health centres in Ontario.  For community programs, you will be asked to fill out a registration package.

If another organization or agency seems more appropriate, the Intake Worker will make a recommendation and help you connect to the other organization.

If you are a youth over the age of 12, legally you don’t have to involve your parents in your treatment or programming and can contact us on your own.  We encourage you to include your parents, but you do not have to.  Please see the Things You Need to Know section for more information on confidentiality and consent.