FAQs

Not sure where to go for help or what to expect when you come to East Metro Youth Services? Read below to learn more about what we do, how we do it, and what to expect when you come to EMYS! If your question isn’t answered below, feel free to call us at 416-438-3697 or email us at emys@emys.on.ca.

East Metro Youth Services

East Metro Youth Services (EMYS) is a community-based mental health centre. We support youth and families in their community whether through helping them with their mental health needs or connecting them to services in their community. We do Whatever It Takes to meet you where you are at.

We offer a variety of mental health and support services to meet the needs of children, youth and families whether it’s through counselling, outreach work, or drop-in programs. Some of the programs we offer are community-based counselling either through our walk-in clinic or longer term with a certified therapist; youth and family programming such as our The Zone Youth Space, Newcomer Program, or Youth Outreach Worker Program. In some cases, the most beneficial approach in dealing with a complex or significant mental health issue involves participation in our more Intensive programs, like our Residential or Day Treatment Programs. We also offer Autism-based programming for youth and families. Learn more on our Services and Programs Page!

To access any of our services, call our main number and ask to speak to the intake coordinator. Dial 416-438-3697. One of our Intake Coordinators will ask a few questions to better understand the situation and needs. The Intake Coordinator will also provide telephone support during times of crisis and refer you to the appropriate services. If another organization seems more appropriate, the Intake Coordinator will help connect you to the right resources.

Most of them are! We are funded by The Government of Canada, Government of Ontario, City of Toronto, and United Way Greater Toronto. There are a few programs that may have a fee for use and our intake team can help walk you through them.

All of our staff are trained professionals. They include child and youth workers, social workers, therapists, and psychologists.  They are all committed to doing Whatever It Takes to ensure clients are getting the support they need. East Metro Youth Services is a certified mental health centre, accredited by the Canadian Centre for Accreditation.

One of our Intake Coordinators will ask a few questions to better understand the situation and needs. The Intake Coordinator will also provide telephone support during times of crisis and refer you to the appropriate services. If another organization seems more appropriate, the Intake Coordinator will help connect you to the right resources.

At EMYS, we collect personal information and inform our clients and participants how and why this information will be used. However, personal information can help to identify a person. Therefore, this information is treated with the utmost care at EMYS. Unless required by law, this information is not disclosed without permission and consent. We inform our clients how the data we collect will be used.

EMYS only collects personal information relating to the specified purpose and only collects what is needed for that purpose. Read our privacy policy here!

Only in extreme circumstances. There are times when your health care providers are required to share your personal health information without your expressed consent. For example, if you are at risk of harm to self or others, it may become necessary to share need-to-know information to keep you safe. Your health care providers are also obligated by law to respond to a subpoena and/or search warrant.

We offer services in a variety of languages, including English, French, Tamil, Mandarin, and Farsi.

East Metro Youth Services has many relationships and partnerships across the City of Toronto in order to best serve our clients and increase access to services.   These partnerships include other community-based mental health centres, hospitals, schools, Toronto Police, Child Welfare, and Youth Justice. Our goal is to increase pathways to care so you feel supported.

If our agency is not appropriate for you or doesn’t match your needs, we would be more than happy to connect you to another agency that might be better suited to what you are looking for.

This depends on the program and service you need. The Intake Coordinator will work with you to best determine what services are most appropriate for you, if there is a waitlist, and if there are programs you can attend while you wait for other services.

As a client, you have the right to:

  • Privacy and Confidentiality
  • Informed Consent to Service
  • Make a complaint
  • Be treated with dignity and respect without any discrimination
  • A safe and secure environment.

East Metro Youth Services is committed to offering the best service possible. Your thoughts and suggestions are important to us. We encourage you to comment on our performance at any time, even if you have a complaint. To help you have your concern(s) heard and responded to as quickly as possible, there are a variety of steps offered. Starting with, talking to your Worker, his or her Supervisor, Manager, Director, Executive Director, and finally if still required the Board of Directors.

You can also contact our Privacy Officer.

In Writing

If you would like to leave a complaint in writing, please place your comment in an envelope, and mark the envelope with COMMENT. Leave it with the receptionist at 1200 Markham Road, Suite 200, M1H 3C3 or Suite 313 (The Zone). Your communication will be provided to the EMYS Privacy Officer. 

Email or by phone

If you would like to email a complaint or speak with the Privacy Officer, please contact us at emys@emys.on.ca or 416-438-3697.

We are located in East Scarborough at 1200 Markham Road, Suite 200. You can call us at 416-438-3697 Monday to Friday, 9AM – 5PM.

Mental Health Treatment

  • It can be cathartic and healthy to release bottled up thoughts or emotions like sadness, anger, loneliness, frustration. It can feel like a weight has been lifted by talking about what is bothering you.
  • We will work with you on problem solving, and help you come up with new ideas on how to handle situations that you find difficult.
  • We will help you regain control of your life, leading to overall higher satisfaction in your day-to-day experiences.
  • We will help you identify and build on your strengths. We will work with you to help you get all the services that you might need and help coordinate them.
  • You will be provided with a safe, confidential, and supportive place to talk about difficult issues. We do not judge or criticize. No question or problem is too big – we are here for you to listen and help.
  • You may feel worse before you feel better and therapy can take longer than you think.
  • Therapy is hard work and can be scary at times. Our staff are here to support you every step of the way.
  • Dealing with your problems may feel overwhelming, and you might just want to ignore what’s bothering you.
  • Some people might not be supportive when they hear that you are involved with a mental health agency. We will help you work through this and provide strategies on how to communicate with them about your treatment.
  • If you are at risk of being hurt or risk hurting yourself or others, we may have to share information with third parties in order to keep you safe. This could include the police, child welfare or doctors. However, this is only in extreme cases. You can withdraw your consent to service at any time.

Depending on who you are your role will vary! As the client, our goal is to involve you in most if not all your treatment planning.  We actively encourage you to participate fully in treatment to benefit from services.  For parents and caregivers, your role is to be supportive of the young person participating in an EMYS program and be involved in treatment if the young person wants you to be. For service providers, your role may involve helping the person make the transition into a program and providing information that will better help us work with this person. Depending on the program and your place in the person’s life, we may invite you to collaborate with us.

Generally speaking, a person of any age can give consent to their own treatment, and do not need to involve their parents/caregivers/families as long as the young person is capable of consenting. A young person will be found to have capacity to consent or to refuse consent if they both:

  • Understand the information relevant to the proposed treatment, and
  • Understand the consequences of consenting or refusing treatment.

For consent to be valid, it must be:

  • Related to the treatment
  • Informed
  • Given voluntarily
  • Not obtained through misrepresentation or fraud

If the young person is capable, they can decide if they want to give or refuse consent to treatment. In other words, as long as the young person understands the treatment, why it’s being recommended, the benefits and risks, alternative options, and what will happen if they accept or refuse treatment, the health care provider and family must respect the young person’s decision.

For some of our programs, yes. Our Intake Coordinator will let you know if and what type of referral you need for the treatment you need.